Quality Improvement Programming
At NWRA, our physical and occupational therapists use one single platform to ensure the best quality of care and outcomes for their patients. We supply CareConnections online systems to every member of our network as part of their participation.
CareConnections Clinical Practice Guidelines
The CareConnections Clinical Practice Guidelines help our managers and clinicians deliver the right treatments at the right times. They ensure that everyone in our network provides evidence-based care tailored to each diagnosis. With the help of these guidelines, our providers are able to develop models for:
- Evaluation
- Functional goals
- Care plans
- Treatment patterns
- Discharge criteria
This allows for proven care methods that are cost-effective and high-quality, regardless of diagnosis.
CareConnections Outcome Monitoring
The CareConnections Outcomes System provides a simple, yet effective method for monitoring our clinics and their quality of care. This tool allows us to collect valuable data that helps us evaluate each clinic in our network. CareConnections has positioned themselves as a leader in assisting clinicians with evaluating the status of their patients from the moment they're seen to the second they're discharged. The data we collect includes:
- A functional index
- Pain evaluation
- Work status
- Rating of change during subsequent visits
After this data is collected, management can put together reports looking at data across multiple orientations, including diagnosis, risk-adjusted groups, site of service, and individual care provider.
CareConnection Data for Customer Satisfaction Feedback
At NWRA, we ensure high-quality service by using the CareConnections Customer Satisfaction program. This program uses a standard survey to gather feedback on patients' experiences. What sets CareConnections apart is that it doesn't just focus on how patients feel about their clinical care, it also asks for their thoughts on their health plan benefits and the customer service they received. This feedback is incredibly valuable for both healthcare providers and payers.